Shipping policy

Thank you for shopping with us.

ORDER PROCESSING
Orders are typically processed within 1–5 business days after payment confirmation. During peak periods, promotions, public holidays, supplier delays, or periods of increased demand, processing times may be extended.

DELIVERY TIMEFRAMES
Estimated delivery timeframes are provided as a guide only and are not guaranteed unless expressly stated. Delivery times may vary depending on destination, customs clearance, carrier capacity, weather events, operational disruptions, and other circumstances outside of our reasonable control.

MULTIPLE SHIPMENTS
Some orders may arrive in separate shipments depending on warehouse location, stock availability, or fulfilment requirements.

TRACKING
Where tracking is available, tracking details will be provided once the order has been dispatched. Tracking updates are controlled by the shipping provider and may not update immediately.

DELIVERY ADDRESS RESPONSIBILITY
Customers are responsible for ensuring delivery information is complete and accurate at checkout. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details provided at purchase.

CUSTOMS, IMPORTS & LOCAL CHARGES
For international orders, customs inspections, duties, taxes, import fees, and local handling charges (where applicable) remain the responsibility of the customer unless otherwise stated.

DELAYS OUTSIDE OUR CONTROL
While we work closely with our fulfilment and delivery partners, we are not responsible for delays caused by couriers, customs processing, weather conditions, carrier disruptions, industrial action, security checks, or other events outside our reasonable control.

DELIVERED ORDERS
Once an order is marked as delivered by the carrier, customers should first check with household members, neighbours, building management, and the delivery provider before contacting support. Where appropriate, we may assist in opening an investigation.

LOST, DAMAGED OR INCORRECT ORDERS
If an order arrives damaged, incorrect, or appears lost in transit, customers must contact us within 7 days of the recorded delivery date (or expected delivery date where applicable) with supporting information so we can investigate and determine an appropriate resolution.

CONTACT
For shipping enquiries, please contact:
help@coopandroost.com