Shipping policy
Last Updated: 21 October 2026
Thank you for shopping with Coop & Roost! We are committed to providing a reliable and transparent shopping experience, with clear information about order processing, shipping and delivery.
ORDER PROCESSING
Orders are typically processed within 1–5 business days after payment confirmation.
Orders are processed Monday to Friday, excluding applicable public holidays.
During peak shopping periods, promotions or unexpected fulfilment disruptions, processing may take longer. We will communicate significant delays to affected customers.
SHIPPING LOCATIONS & FULFILMENT
Coop & Roost is an Australian-operated online retailer working with international suppliers and third-party fulfilment partners.
Our products may be dispatched directly from fulfilment facilities in China rather than from Australia.
Depending on product availability and fulfilment arrangements, orders containing multiple products may be dispatched from different locations.
We work with our fulfilment partners to ensure orders are processed efficiently and delivered as reliably as possible.
COUNTRIES WE SHIP TO
We offer shipping to the following countries:
Australia, New Zealand, USA, Australia, Canada, Ireland
Shipping availability is confirmed at checkout. We do not accept orders for delivery to locations outside our supported shipping regions.
ESTIMATED DELIVERY TIMEFRAMES
Estimated shipping transit times vary by destination.
Australia: 7-21 business days
United States: 7-21 business days
United Kingdom: 7-21 business days
Canada: 7-21 business days
New Zealand: 7-21 business days
Ireland: 7-21 business days
These estimated transit times begin once an order has been dispatched and are additional to our standard order processing time of 1–5 business days.
Delivery estimates are based on expected shipping conditions and are not guaranteed delivery dates.
Delivery may occasionally take longer due to customs inspections, public holidays, adverse weather, carrier disruptions or other unforeseen circumstances.
We will assist customers experiencing delivery problems and provide appropriate solutions in accordance with applicable consumer protection laws.
SHIPPING COSTS
Applicable shipping charges, including any free-shipping offers, are displayed during checkout before payment is completed.
Customers can review their total order cost before confirming their purchase.
ORDER TRACKING
Where tracking is available, customers will receive tracking details by email once their order has been dispatched.
Tracking information may take additional time to become active or update within the carrier's system.
If you experience any issues tracking your order, please contact our support team.
MULTIPLE SHIPMENTS
Orders containing multiple products may arrive in separate packages depending on product availability and fulfilment location.
Where applicable, individual tracking information will be provided for separate shipments.
CUSTOMS, DUTIES & IMPORT TAXES
As some orders are dispatched internationally, customs duties, import taxes or local handling charges may apply depending on the destination country's regulations.
Where these charges are not included in the checkout total, they may be collected separately by customs authorities or delivery providers.
Customers are responsible for applicable import charges where permitted by law and disclosed before purchase.
DELIVERY ADDRESSES
Please ensure your shipping address and contact details are accurate before completing your purchase.
Incorrect or incomplete delivery information may result in delays or additional shipping charges.
If you notice an error in your delivery address, please contact us as soon as possible at help@coopandroost.com.
We will make reasonable efforts to update the address before dispatch, although changes cannot always be guaranteed once an order has entered fulfilment.
DELAYED OR LOST ORDERS
We understand how important timely delivery is.
If your order is significantly delayed, please contact our customer support team so we can investigate with our fulfilment and delivery partners.
If your tracking information shows an order as delivered but you have not received it, please check with household members, neighbours or building management before contacting us.
We will assist with investigating missing deliveries and provide appropriate remedies in accordance with applicable consumer protection laws.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at help@coopandroost.com.
Where possible, please include your order number, a description of the issue and supporting photographs.
We will investigate and arrange an appropriate resolution, including a replacement, refund or other remedy where required under applicable consumer protection laws.
Nothing in this policy excludes, restricts or modifies any rights customers have under Australian Consumer Law or other applicable consumer protection legislation.
CONTACT US
For any questions regarding shipping, delivery or order tracking, please contact our customer support team.
Business: Coop & Roost
Email: help@coopandroost.com
Website: www.coopandroost.com
We are committed to providing a positive shopping experience and assisting customers throughout the delivery process.